Role Overview
We are looking for a skilled Application Support Engineer to join our team supporting Nadex, a regulated derivatives trading exchange for TradeFi and Prediction Markets. You will play a critical role in ensuring the availability, stability, and performance of our production and demo trading environments. This is a hands-on role suited for someone who thrives in a fast-paced, mission-critical environment and takes ownership of operational excellence.
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Responsibilities
- Partner Support: Serve as a technical point of contact for partner channels, including FCMs, trading service providers, and market makers. Respond to partner questions and incidents through established communication channels, including Slack and Teams.
- Production Support & Monitoring: Provide expert-level remote management, administration, and support for Production and Demo trading exchange environments, ensuring system availability and application stability.
- Daily Operations — Execute and monitor daily operational processing, including contract scheduling, settlement of expired contracts, and end-of-day/start-of-day procedures.
- Incident & Problem Management: Triage, troubleshoot, and drive resolution of production incidents. Follow defined escalation procedures and contribute to root cause analysis and post-incident reviews.
- Performance Tuning: Monitor application and system performance, identify bottlenecks, and implement tuning recommendations to maintain optimal exchange operations.
- Change & Release Support: Assist with version upgrades, deployments, and release validation in coordination with Development and QA teams.
- Shift Handover & Documentation: Maintain and update runbooks, SOPs, and operational documentation. Ensure seamless shift handovers with clear status communication.
- Process Improvement & Automation: Participate in the investigation, implementation, and operation of tools and scripts to automate, streamline, and continuously improve operational workflows.
- Collaboration: Work closely with Development, QA, Infrastructure, and partner teams to resolve cross-functional issues and support business-critical initiatives.
Requirements
- 2–5 years of experience supporting production software applications, technical platforms, integrations, partner-facing systems, client-facing operations, trading support, or market monitoring role
- Experience with trading platforms, prediction markets, exchanges, or real-time transactional environments.
- Hands-on experience with SQL and relational databases.
- Familiarity with APIs, webhooks, data feeds, and log/metrics investigation tools for troubleshooting integrations.
- Strong technical troubleshooting and incident-management skills in an SLA-driven environment.
- Excellent written and verbal communication skills, including explaining complex issues clearly to non-technical stakeholders.
- Willingness to occasionally work nights and weekends.
Nice to have
- Experience working with B2B partners or institutional clients in a fast-paced environment
- Familiarity with Linux command-line tools for inspecting logs, processes, and system behavior.
- Exposure to financial/messaging protocols (e.g., FIX, REST, WebSockets, Kafka).
- Basic scripting or automation experience using Python or Bash.
- Experience with monitoring/observability tools (e.g., Grafana, Splunk, Zabbix).
- Familiarity with cloud environments, including AWS.
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$70,000 - $110,000 a year
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#LI-CY2
Life @ Crypto.com
Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.
Transformational and proactive working environment. Empower employees to find thoughtful and innovative solutions.
Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.
Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.
One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet.
Work Flexibility Adoption. Flexi-work hour and hybrid set-up
Aspire career alternatives through us - our internal mobility program offers employees a new scope.
Are you ready to kickstart your future with us?
Benefits & Perks
- Competitive salary
- Attractive annual leave entitlement including: birthday, work anniversary
- 401(k) plan with employer match
- Eligible for company-sponsored group health, dental, vision, and life/disability insurance
- Work Flexibility Adoption.
- Flexi-work hour and hybrid set-up
- Aspire career alternatives through us.
- Our internal mobility program can offer employees a diverse scope.
- Our Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.
About Crypto.com
- Founded in 2016, Crypto.com serves more than 150 million customers and is the world's fastest growing global cryptocurrency platform.
- Our vision is simple: Cryptocurrency in Every Wallet™.
- Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.
- Learn more at https://crypto.com.
- Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way.
- Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.
- Personal data provided by applicants will be used for recruitment purposes only.
- Please note that only shortlisted candidates will be contacted.