Data Center Technician

Performs diagnostics and troubleshooting following standard procedures, quickly identifies the cause(s) of issues, and replaces faulty components with minimal customer and business disruption. Performs post-execution quality checks and verifies that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs). Decommissions hardware for simple changes and refreshes (e.g., memory upgrades, rebuilds) following standard procedures with minimal guidance.

Assists and provides guidance to other technicians to complete challenging or complex tasks. Completes required training aligned to the role and workload; observes more experienced technicians to gain hands-on experience and relevant on-the-job training. Contributes to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work.

Has pride and a sense of accountability for the service quality, completeness, and resulting user experience; displays accountability and ownership of the data center facilities. Embodies our culture and values Completed High/Secondary School, GED, an apprenticeship/vocational qualification, or equivalent experience and basic knowledge of computer hardware and components. Experienced in diagnostics, troubleshooting , route cause analysis of hardware deployments.

Experience of Decommissioning and Upgrading hardware. You may be required to travel between sites as part of this role so a valid driver's license will be required. These requirements include, but are not limited to the following specialized security screenings: Experience supporting IT equipment or related technology.

Applicable certifications: CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC).