Digital Innovation and Technology Manager

WHO YOU ARE 

You are a creative and organized technology and innovation professional who is excited about applying digital tools and emerging technologies to international development and social impact. You are comfortable working across technical and non-technical teams, translating programmatic or operational needs into clear technology designs, and managing initiatives from initial concept and piloting through adoption and rollout.

You are an experienced project manager who can manage multiple technology workstreams and coordinate internal and external stakeholders. You are motivated by identifying practical ways that technology can improve community development programs and organizational effectiveness, and you are comfortable experimenting with emerging technologies while ensuring responsible adoption. The right candidate will not want to do ‘development as usual’ but question how aid works and ensure that Spark is ultimately accountable to the villages we serve.

Responsibility: Digital Innovation Across Programs and Operations

Duties: 

1. Identify opportunities to apply emerging technologies, including AI, to improve training and facilitation approaches, support high-quality implementation at national scale and strengthen organizational cost effectiveness. Lead the design, piloting, and implementation of identified opportunities, including through on-ground engagement with end users and field testing.
2. Collaborate with Product/M&E teams to identify and test technology improvements for monitoring and evaluation activities. Act as technical support or workstream lead, as designated.
3. Manage key digital program design workstreams, including Spark’s Content Player, ChatBot, IVR hotline, and SMS outreach, ensuring that products are implemented with high-quality and fidelity to their design, are regularly assessed and iterated on, and are designed with national scale in mind. 
4. Establish processes for gathering feedback and incorporating learning into the ongoing improvement of digital products and tools.
5. Monitor the performance and risks of technology pilots and recommend whether approaches should be adapted, scaled, or discontinued.
6. 
   

Responsibility: Manage Digital Tool Development and Rollout

Duties: 

1. Lead organizational uptake of new tools by coordinating testing, training, documentation and ongoing technical support. Develop project plans, coordinate cross-departmental inputs, and manage the implementation and rollout of new digital tools within the organization.
2. Oversee contracting and management of vendors and contracts associated with Spark’s digital tools. This includes designing contract scopes, providing technical approval of deliverables, and overseeing contract term, implementation and payments.
3. Advise on how program design and implementation and related materials should be adapted or structured to be fit for purpose for use with new digital tools.
4. Support the design and development of digital products by translating program needs into technical requirements and collaborating with developers and partners on testing and improvement.
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Responsibility: Oversee Responsible Technology and AI Adoption

Duties:

1. Lead Spark’s Working Group on the use of AI, supporting the responsible adoption of AI tools by assessing their relevance, risks, and potential value for Spark’s programs and operations.
2. Develop and complete risk assessment frameworks and templates for digital tools and emerging technologies. Where needed, support the development of organization guidance or standards for responsible use.
3. Build organizational understanding of the opportunities and limitations of emerging technologies through training, guidance, and ongoing support.
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Responsibility: Organizational Change and Representation

Duties: 

1. Monitor emerging technologies and global best practices in social impact and technology
2. Build support and organizational buy-in for digital tools by engaging teams, understanding their needs, and demonstrating the potential value of new approaches
3. Represent Spark’s work and experience with digital innovation externally to government and NGO partners and other stakeholders

Safeguarding 

Our safeguarding follows a do-no-harm principle. All Spark staff are expected to respect and uphold the safeguarding procedures and principles to minimise harm to stakeholders, program participants, and the environment.

Equal Opportunity Employer

Spark Microgrants provides equal employment and advancement opportunities to all individuals. Employment decisions at Spark are based on merit, qualifications, and abilities. Spark does not discriminate in employment opportunities or practices based on race, color, religion, sex, sexual orientation, national origin, gender identity, age, disability, marital status, or any other characteristic protected by the law. Spark will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in undue hardship to daily operations.

OTHER INFORMATION 

Job Location: Based in one of Spark’s countries of operation: Ghana, Uganda, Rwanda, or Malawi. (Elsewhere in Africa may also be considered for strong candidates, if candidates already possess valid, legal work authorization for other requested job locations.)  

Reporting to: Senior Program Design Director

Start date: As soon as possible

Salary: Salary is based on geographic location and commensurate with experience

Probation period: Three months probation period with learning and performance objectives

Time commitment: Full time.

Application closing date: On a rolling basis, we reserve the right to close this recruitment process anytime.

How to Apply: Follow the link to apply: https://sparkmicrogrants.bamboohr.com/careers/181

Qualifications, experience & skills: 

• Bachelor’s degree in a related field (Computer science, software engineering data science, machine learning or a related discipline)
• Minimum 5 years of relevant professional experience, including experience managing technology or digital innovation projects, e-learning, learning and development, or technology-enabled international development
• Expert knowledge of data integration techniques and tools, including ETL (Extract, Transform, Load) processes to integrate data from various sources.
• Proficiency in scripting languages (e.g., Python, PowerShell) for automation and data manipulation tasks.
• Experience in developing or managing digital products, with the ability to translate user needs into technical solutions and work effectively with developers. 
• Experience managing complex, cross-functional projects from concept or pilot through launch
• Demonstrated interest in and understanding of emerging technologies, including AI, and their practical applications in social impact or development
• Excellent written and verbal communication skills, with the ability to translate between technical and non-technical audiences
• Excellent organizational and project management skills, with the ability to manage multiple workstreams, vendors, and competing priorities