Role Overview
Job Summary
The POS Hardware Technician is responsible for the diagnosis, repair, testing, maintenance, and preparation of POS terminals and related hardware. The role ensures devices are restored to required quality standards, minimizes downtime and rework, and maintains accurate repair and inventory records.
Responsibilities
Key Responsibilities
- Diagnose and repair POS terminals and related peripherals.
- Perform board-level troubleshooting, component replacement, soldering, and power-fault repairs.
- Troubleshoot hardware issues involving charging, battery, display, keypad, printer, network and other device components.
- Inspect and assess water-damaged, physically damaged, and non-functional devices.
- Configure, test, and prepare POS terminals for deployment and redeployment.
- Conduct functional and quality checks after every repair.
- Perform preventive maintenance to reduce device failure and rework rates.
- Accurately document repair activities, device status and spare-parts consumption.
- Ensure proper handling and accountability of POS devices and technical materials.
- Follow approved SOPs, ESD practices, safety requirements and quality standards.
- Support field teams and internal teams with technical escalations when required.
- Work closely with QC, Inventory, Warehouse, Operations and Customer Support teams.
- Identify irreparable devices and provide technical recommendations for replacement or write-off.
- Identify recurring technical faults and provide feedback to improve device reliability and repair processes.
- Meet assigned repair and turnaround-time targets without compromising repair quality.
Requirements
Skills & Competencies
- Hands-on experience in POS, electronics or hardware repair.
- Basic-to-strong knowledge of electronic components and circuits.
- Ability to use hardware repair and diagnostic tools.
- Practical troubleshooting and problem-solving skills.
- Ability to perform component-level repair and soldering.
- Good attention to detail and commitment to quality.
- Ability to work under pressure and meet turnaround targets.
- Good documentation and reporting skills.
- Ability to work effectively as part of a technical team.
- Willingness to support field operations when required.
Requirements
- Relevant technical qualification, HND/Bachelor's degree in Elect. & Elect Engineering, Computer Engineering, Telecom Engineering or equivalent practical experience in electronics, computer hardware or related fields.
- Demonstrates practical repair capability and can independently diagnose and resolve common POS hardware faults.
- Demonstrates strong learning ability, curiosity, attention to detail, logical troubleshooting and willingness to develop practical repair skills through training.
- Key Performance Expectations
- Quality-first repair approach
- Low rework/repeat-fault rate
- Accurate repair documentation
- Proper spare-parts/material usage
- Compliance with technical SOPs
- Timely completion of assigned repairs
- Proper device and asset accountability
- Effective teamwork with QC, Inventory and Operations