Posted today​

Manager, Relationship, Mandarin Speaking-North

Job Overview

Company: Stanbic IBTC Bank

Location:

Ng, Kn,

Fagge, Nigerian Airforce Base

Business Segment: Business & Commercial Banking

Job Type: Full-time

Compensation: GBP 1,200,000 - yearly

Job Ref ID: 80454106A-0001

Date Posted: 11/2/2026

Save Job

Apply Now

Job Description

The purpose of the role is to: • Conduct comprehensive needs analysis for all clients, both new and existing, to identify and address their specific financial requirements and expectations through appropriate product solutions. • Develop and implement a structured contact management program to proactively engage clients, understand their evolving financial goals, identify cross-selling opportunities, and maintain detailed call reports. • Manage a portfolio of clients to maximize revenue generation for the bank while minimizing costs and risks, ensuring a balance between profitability and client satisfaction to foster long-term relationships and referrals. • Provide exceptional service to all clients, educating them on the benefits of self-service channels, informing them of relevant account terms and conditions, and promptly addressing their requests, complaints, and applications. • Collaborate effectively with internal specialists, including credit, product, wealth, Compliance, Risk, O & M, etc to ensure seamless service delivery, manage credit and operational risks, and maintain accurate records in accordance with bank guidelines.

Qualifications

• B.Sc in Social Science or related field.
• Masters and Professional certifications can be an added advantage.

Experience

• Mandarin speaking.
• 1 - 2 years general banking experience.
• 2-4 years experience in Research and Development; Strategy formulation and execution
• Additional Information

Behavioural Competencies

• Documenting Facts
• Generating Ideas
• Establishing Rapport
• Examining Information
• Team Working

Technical Competencies

• Business Analysis Planning & Monitoring
• Requirements Elicitation
• Requirements Management & Communication
• Requirements Analysis
• Solution Assessment & Validation
• Our Commitment to Diversity, Equity and Inclusion
• Standard Bank Group is committed to fair and inclusive employment practices.
• We aim to build a workforce that reflects the diversity of the communities we serve and welcome applications from candidates of all backgrounds, including people with disabilities.
• We strive to create an environment where everyone has an equal opportunity to contribute and grow.
• Save Job
• Apply Now
• Please note: All our recruitment processes comply with the applicable local laws and regulations.
• We will never ask for money or any from of payment as part of our recruitment process.
• If you experience this, please contact our Fraud line on +27 800222050 or TransactionFraudOpsSA@standardbank.co.za