Posted today​

Virtual Banker Africa China Banking

Job Overview

Company: Stanbic IBTC Bank

Location:

Ng, La,

Lagos, Ilupeju Industrial Avenue

Business Segment: Business & Commercial Banking

Job Type: Full-time

Compensation: GBP 1,200,000 - yearly

Job Ref ID: 80454661A-0001

Date Posted: 11/2/2026

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Job Description

• To effectively resolve customer complaints and complex queries, ensuring a consistent and positive brand experience for Africa China Banking clients.
• This involves adhering to complaint management and dispute resolution processes to minimize reputational risk and customer attrition.

Qualifications

• B.Sc in Social Science or related field.
• Masters and Professional certifications can be an added advantage.

Experience

• Mandarin speaking.
• 1 - 3 years of experience in Operations, Channel, Call Centre, Helpdesk -Service, Support, Project Implementation and management.
• Experience in telecommunications Support.
• Understanding of Stanbic IBTC’s products and services.
• Conceptual and practical knowledge of credit procedures, policies, and standards
• Computer literacy, particularly with Microsoft Word, Excel and Power Point
• Additional Information

Behavioural Competencies

• Adopting Practical Approaches
• Articulating Information
• Challenging Ideas
• Convincing People
• Exploring Possibilities

Technical Competencies

• Banking Process & Procedures
• Customer Understanding (Consumer Banking)
• Product Knowledge (Consumer Banking)
• Active Listening
• Query Resolution
• Our Commitment to Diversity, Equity and Inclusion
• Standard Bank Group is committed to fair and inclusive employment practices.
• We aim to build a workforce that reflects the diversity of the communities we serve and welcome applications from candidates of all backgrounds, including people with disabilities.
• We strive to create an environment where everyone has an equal opportunity to contribute and grow.
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• Please note: All our recruitment processes comply with the applicable local laws and regulations.
• We will never ask for money or any from of payment as part of our recruitment process.
• If you experience this, please contact our Fraud line on +27 800222050 or TransactionFraudOpsSA@standardbank.co.za