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Careers
Support Engineering roles include technology experts and support operators across a vast portfolio of open source projects. We support, test, fix and operate the Ubuntu OS, infrastructure such as Kubernetes, LXD, OpenStack, MAAS, and a growing portfolio of open source applications. We believe in customer-centricity, working with the community and enabling smart operations through code.
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Software Engineering Manager - Sustaining Engineering
Support Engineering Manager
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Working here
Support Engineering at Canonical
In Support Engineering, you will enjoy the excitement of a team that is fun, diverse, distributed globally and incredibly competent. Every day, we deliver the expertise our customers need to solve some of the world’s most challenging problems.
While we all enjoy the feeling that comes from passionately working together, we also collectively respect each other's lives away from work. Part of standing together with a global team that is set up to work remotely means you can step away during your off-hours and know that your team has your back. Your manager will guide and mentor you through your work but equally wants you to make sure you are taking the time away from work to help you unwind and refocus.
All of us are in this together, and we want you in Support Engineering for the long term.
Projects you'll work on
We build strong relationships with customers and stakeholders. This may involve regular check-ins with key customers, hosting customer events, or performing service reviews.
We work closely with engineering teams to ensure that customer issues are addressed in a timely manner, and that support requirements are considered during the product development process.
Our team also improves the quality of support documentation and resources. This may involve updating existing documentation, creating new knowledge base articles, or developing tutorials and training materials.
Requirements
Who you are
- If you enjoy helping customers, solving really complex problems and thrive on operating software or building software, then Support Engineering at Canonical offers a challenging work environment where you can learn and grow.
See for yourself the work we're doing
- Follow Canonical on GitHub ›
- Follow Canonical on LinkedIn ›
- Follow Canonical on Twitter ›
- Follow Canonical on YouTube ›
Blogs
Find out more about
- Support Engineering
- Tracing a memory leak bug in PID 1 and contributing an upstream fix: a Linux support story
- How Canonical Support helped a global retail organization trace the cause for an unusual memory leak originating in PID 1.
- By investigating the issue across three separate system layers our team was able to identify the source and fast-track a patch.
- How Canonical Support solves hard Linux performance bugs – even in 12-year old code
- A 12-year-old bug in libnss-db caused getent enumeration to slow to a crawl – and showed how far expert support can go when a customer brings the right evidence and the right question.
- When an upstream change broke smartcard FIPS authentication – and how we fixed it
- This is the story of how Canonical’s Support team provided bug-fix support: we tracked down an upstream change in OpenSC that inadvertently broke FIPS compatibility, coordinated with upstream developers across distributions, and delivered both a hotfix and a proper universal solution.
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